Refund Policy

If you're not 100% satisfied within 30 days of receiving your product, contact us to arrange a return. After ordering, you can cancel the order for 24h. If you cancel the order later, you have to wait for the item to arrive and return it. Once your return is received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You are required to use a trackable shipping service with shipping insurance. If you claim the product has not arrived and our tracking shows it has been delivered, you are required to file a police report for stolen goods and send us a copy so we can make an insurance claim and replace your item.

Have any questions about our hassle-free 30-day return policy? Feel free to contact us at any time.

Products on sale are not refundable.

Return Items (please provide shipping receipt) to:

Innovy

Flecken 11

6023 Rothenburg

Switzerland